Challenge
To design the operating model of a digital-native airline from scratch, ensuring that critical processes such as procurement, logistics, finance, and human resources were established with a 100% digital, scalable, and efficiency-oriented logic from day one.
Solution
End-to-end functional design of procurement, logistics, finance, and human resources processes, along with their definition for a fully digital and automated operation. In parallel, a Global Business Services model was designed and implemented to capture efficiencies from the outset, and procurement categories were structured under the UNSPSC standard to provide the model with greater control, homogeneity, and scalability.
Result
A digital-native operating model, built to scale from day one, with automated end-to-end processes, an operational efficiency improvement of 50%, a reduction in manual effort of 40%, and 100% coverage of procurement categories structured under the UNSPSC standard.
